I am the Chief Inspiration Officer and Technical Director at SabreTek Solutions who provide IT related services. I have a broad range of experience gained over 23 years working in the IT industry. My technical and process expertise includes Enterprise Resource Planning (ERP), Customer Interaction and Relationship Management (CRM), Computer Telephony Integration, System Integration, Service-Oriented Architecture (SOA) and Middleware (EAI). I participate in projects primarily based around Contact Centre and Customer Interaction Management solution architecture, design, development, implementation and rollout.
I have hands on experience conceptualising, solutioning and implementing the overall infrastructure for ERP, CRM, Contact Centre and telephony solutions. I also have extensive practical experience in the area of voice and data network infrastructure and IP convergence (SIP and VoIP).
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