Another proof of concept (PoC) inspired by my friend Ravi which is destined to be a Boondoggle!
I like to think of this as “Siri for Genesys”! In fact GEM also has an email interface which can be used to collect and ZIP log files to a centralised log location but that is not as much fun as playing with SMS messages!
Anyway video below. Apologies but running CamStudio and Reflector at the same time damn nearly killed my laptop which means what is shown in Reflector is not the same as what was on my iPhone due to lag. Also this caused timing problems talking to the GSM modem which caused some SMS replies not to get sent – I’ll fix that problem at some point.
Genesys Test Utility (GTU) is a simple Microsoft Windows application which allows telephony commands to be executed either on a single extension or ACD login or concurrently on a group of extensions or ACD logins.
…. some of my real life Genesys project experience