An old project but still hopefully note worthy.
I wondered what would happen if I took T-server events, extracted out the ANI to get a STD code, mapped all UK STD codes to longitude and latitude and then mapped the calls in realtime onto Google Maps.
The result is a heat map which looks something like this:
Not surprisingly the majority of the callers in general originate from the most densely populated areas. However, if I apply filters I could possibly use the data for the following purposes:
- To determine IN distribution of calls into each Contact Centre
- To analysis call distribution by time of day or day of week
- To analyse the distribution of calls perhaps in response to a marketing campaign and/or regional advertising?
Of course the map only can be used for calls originating from landline numbers where the CLI has not been withheld.
Here are some more screenshots showing zoomed views as well as the location of the last caller: