“Magic” Avaya T-Server options

Every Genesys project needs them and now we have applied some I am 100% confident the project will go live and all will work OK!

In out case these options relate to the Avaya TSAPI components. We added some additional DNs this week in preparation for go-live and then hit a CTI link disconnected problem on switchover of the primary and backup pair. This resulted in looping where the system kept flipping back between the primary and backup.

Genesys found some magic settings to fix this problem. These are:

[Section: tsapi-configuration]




Although these are undocumented T-server options, their meaning can be found in the Avaya TSAPI API documentation:


There is a mention of exactly the same problem in Avaya CCE (Contact Center Express) 4.1 documentation: