Avaya Login and Station Settings

We have been doing quite a bit of playing about this week to establish the best settings for auto answer given that we are using TSAPI and therefore ‘route-thru-queue’ is not supported 🙁

For now the best combination seems to be:

  • Agent logins – set Auto Answer = ‘all’
  • Stations – Answer = ‘acd’

A combination of the above seems to work the best but we still have a problem with a single ring before the call is answered. Looks like we need to modify the IP handset boot configuration to solve this.




A blast from the past

Nice little article here (http://news.bbc.co.uk/1/hi/technology/8261272.stm) about Elite on the good old BBC Micro.


I particularly like the following quotes:

“The BBC Micro only had 32k of memory, but out of that came the screen and machine use, so Elite had to fit into 22k which is less than most emails these days,” said Mr Braben

“We crafted every single byte and would work for hours just to free up three or four bytes so we could put in a new feature or ability.”

“That level of concentration on things have been lost today when you have things that are many megabytes or even gigabytes in size,” he added.

As part of my work today I have been developing a C# .NET utility to compare Genesys configuration snapshots (more in a later posting). I bet every single reference added to the Visual Studio project was bigger than 22k!

I wonder who these days even knows what an Assembler opcode is? What an ‘in memory’ patch is? What the difference is between big and little endian? Does it really matter?

BTW: Does anybody know of any good books about how games were developed back in the 80s? Manic Miner, JSW, Sabre Wulf?


Why are things never easy?

After my success in setting up a blog site hosted by Heart Internet (http://www.heartinternet.co.uk/) I thought that I would look into some blog clients.

My first post was made using BlogDesk (www.blogdesk.org) and worked a treat. I then did some Googles and thought that I would try Windows Live Writer (http://windowslivewriter.spaces.live.com/). Then the problems started …


After more Google time I thought that I had the found problem related to using WordPress MU and the solution here (http://mu.wordpress.org/forums/topic/14046).

#Redirect non-www to www except for Windows Live Writer requests
RewriteCond %{HTTP_HOST} ^genesysguru.com/blog
RewriteCond %{REQUEST_URI} !xmlrpc.php$
RewriteCond %{REQUEST_URI} !wlwmanifest.xml$
RewriteRule (.*) http://www.genesysguru.com/blog/$1 [R=301,L]

No joy. After various changes with and without /blog still no joy. Broke the standard pages in the process. Now starting to think that the problem relates to wlwmanifest.xml which WLW looks for or maybe I should read the documentation – but that will have to wait for another day.

As a thought, what did we ever do before Google?



Welcome to the Genesys Guru blog!

My name is Craig and I am a freelance IT Contractor who has worked in the IT industry for the last 21 years. I have worked on many projects in many different roles but I won’t bore you here and those of you that know me can always check out my Linked-in profile (http://www.linkedin.com/).

For the last 11 or so years I have focused on Contact Centre solutions predominantly based on the Genesys software suite (http://www.genesyslab.com/).

I am by no means a Genesys ‘Guru’ as the website URL would imply in comparision to some of the experts who post on the excellent Genesys CTI User Forum (http://www.sggu.com/smf/index.php). However, I have been and still am actively involved in Genesys deployment projects and therefore know a little about Genesys!

I’ve setup this blog mainly to share some of my real life Genesys project experience as well as to remember where all my time has gone!

I hope that this blog will be of use to some of my fellow Genesys professionals out there. Please post comments and contribute to the forum (once I get it up and running!)