Avaya Login and Station Settings

We have been doing quite a bit of playing about this week to establish the best settings for auto answer given that we are using TSAPI and therefore ‘route-thru-queue’ is not supported 🙁

For now the best combination seems to be:

  • Agent logins – set Auto Answer = ‘all’
  • Stations – Answer = ‘acd’

A combination of the above seems to work the best but we still have a problem with a single ring before the call is answered. Looks like we need to modify the IP handset boot configuration to solve this.

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